Политика возврата средств

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us at help@anteupclothing.com for return information.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@anteupclothing.com. 

Damages and Issues / Exchanges

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Please note that we only offer replacements for defective items and do not process size exchanges. Additionally, sale items and gift cards are final sale and cannot be returned.

The fastest way to get the item you want is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@anteupclothing.com

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